Customer Service and Administrative Executive - Lampung

Central Mega Kencana is a leading company in Lampung, dedicated to providing top-notch services and products to our clients. As a Customer Service and Administrative Executive, you will be the face of our company, handling all customer inquiries, complaints, and requests with professionalism and efficiency. Your role is crucial in ensuring our clients receive the best possible experience, which in turn drives sales growth and fosters long-term relationships. In this dynamic role, you'll drive sales growth by promoting our diverse product portfolio while building lasting relationships with both new and existing customers.

Daily, you'll be responsible for managing our customer service operations, including handling calls, emails, and walk-in customers. You'll also assist in administrative tasks such as data entry, scheduling, and maintaining office records. Our team at Central Mega Kencana is committed to your professional growth, offering opportunities for skill development and career advancement.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries, complaints, and requests with professionalism and efficiency.
• Manage and maintain customer records and databases using CRM software.
• Assist in administrative tasks such as data entry, scheduling, and maintaining office records.
• Promote our diverse product portfolio to drive sales growth.
• Build and maintain strong relationships with both new and existing customers.
• Provide excellent customer service and support to ensure client satisfaction.
• Assist in office operations, including managing office supplies and maintaining a clean and organized workspace.
• Participate in team meetings and contribute to the development of customer service and administrative policies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service and administrative roles.
• Proficient in using Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Good organizational and time management skills.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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