Automotive Customer Service Representative - Call Center

Join PT Armada Lintas Khatulistiwa as an Automotive Customer Service Representative in the heart of Bali! This is your opportunity to be part of a dynamic team dedicated to delivering exceptional service in the automotive industry. As a key point of contact for customers, you will handle inquiries, complaints, and service requests with a smile, ensuring a seamless experience for every caller.

At PT Armada Lintas Khatulistiwa, we pride ourselves on our commitment to customer satisfaction and our innovative approach to automotive services. Our call center in Denpasar is the backbone of our customer support, and we are looking for a passionate and dedicated individual to join our team.

📋 Tanggung Jawab Pekerjaan

• Answering customer inquiries related to automotive services, products, and policies.
• Handling customer complaints and resolving issues promptly and professionally.
• Processing service requests and scheduling appointments for customers.
• Providing product information and recommendations to customers.
• Using CRM software to manage customer interactions and track service requests.
• Ensuring compliance with company policies and procedures.
• Maintaining a high level of customer satisfaction and service quality.
• Collaborating with the sales and service teams to ensure a cohesive customer experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with automotive products, services, and policies.
• Ability to work in a fast-paced, high-volume environment.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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